8mplay Privacy Policy
Protecting your personal information is our highest priority. This policy explains how 8mplay collects, uses and keeps your information safe.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the 8mplay platform. By using this website, you are considered to have accepted the terms of this Policy.
8mplay operates a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. In this Privacy Policy, we have clearly described what types of information we collect, why we collect it, how it is used, and what steps we take to protect your information.
Please read this Privacy Policy carefully before using 8mplay's services. Contact us for any questions or concerns.
1. Information Collection
8mplay collects information about you through various means. The details are outlined below:
Registration Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number (may be a bKash, Nagad, Rocket or Upay number)
- Username and password (stored in encrypted form)
- Preferred currency (Taka / BDT)
Financial Transaction Information
Information collected during deposits and withdrawals:
- Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction amount and date
- Transaction ID and reference number
- Bank account details (where applicable)
Technical Information
Information automatically collected while using the platform:
- IP address and device type
- Browser type and version
- Cookie and session data
- Login and activity logs
- Geographic location (approximate)
Gaming Activity Information
Information related to your gaming experience:
- Game history and results
- Bet amount and frequency
- Bonus usage records
- Session duration and patterns
Information Usage 2. Purpose
8mplay uses your personal information only for the following legitimate purposes:
Primary Purposes
- Account Management: Creating, verifying and maintaining your account.
- Transaction Processing: Securely completing deposits, withdrawals and other financial activities.
- Identity Verification (KYC): Preventing fraud and complying with anti-money laundering regulations.
- Support Services: Resolving your issues through 24/7 live chat support.
- Technical Improvements: Enhancing platform performance and user experience.
- Bonuses and Promotions: Sending offers and rewards applicable to you.
- Responsible Gaming: Identifying unusual gaming patterns and providing assistance.
- Legal Compliance: Adhering to applicable laws and regulations.
8mplay never sells or rents your information to third parties. Your privacy is a commitment we stand by.
3. Information Disclosure and Sharing
In limited and specific circumstances, 8mplay may share your information with the following parties:
Payment Providers
Only the information necessary for transaction processing is shared with bKash, Nagad, Rocket, Upay and banking partners.
Technology Partners
Game software providers such as Pragmatic Play, Spribe, JILI and others receive limited information solely for the purpose of delivering game services.
Law Enforcement Authorities
In the case of a court order or legal obligation, the necessary information may be provided to the relevant authorities.
What We Never Do
- Selling information to third parties for marketing or advertising purposes
- Disclosing unnecessary information without your consent
- Using information beyond approved purposes
- Using information for any unlawful activity
Information 4. Security
8mplay follows industry-standard technology and practices to protect your personal information. Our security measures are as follows:
SSL Encryption
All data transmissions are secured through 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Password Hashing
Your password is never stored directly — only an encrypted hash is kept.
Regular Audits
Regular security assessments are conducted to ensure system security.
Important: You also have a responsibility for the security of your account. Do not share your login details with anyone and use a strong password.
5. Cookie Policy
The 8mplay website uses cookies, which store small data files in your browser. Cookies help make our platform better and more personalized.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security and save form data.
Analytics Cookies
These cookies are collected to understand how users interact with the platform. They allow us to continuously improve the quality of our service.
Functionality Cookies
These cookies are used to remember your preferences such as language selection, theme settings and similar choices.
Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.
Information 6. Retention Period
Retention Timeframes
8mplay retains your information according to the following policy:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information is retained for a specific period as required by legal and regulatory obligations.
- Financial Records: Transaction information is retained for the long term in compliance with financial laws.
- Log Files: System logs are generally deleted after 90 days.
- Inactive Accounts: Information from accounts that have been inactive for an extended period may be automatically deleted after a set time.
Your 7. Rights
You have several important rights relating to your personal information. 8mplay fully respects these rights:
Right to Access
You may request to view what information we hold about you.
Right to Rectification
Contact us to correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your information be deleted.
Restriction of Processing
For specific reasons, you may request that the processing of your information be restricted.
Right to Object
You may object to certain types of processing of your information.
Right to Data Portability
You may request that your information be exported in a common format.
To exercise any of the above rights, contact us at: [email protected] — our support team is also available 24/7 via live chat.
8. Protection of Minors
Age Restriction
The 8mplay platform is intended only for users aged 21 and above. We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration.
If any user is identified as being under 21 years of age, we will immediately close their account and delete all collected information. Parents and guardians are requested to monitor their children's online activity.
Policy 9. Changes
Update Process
8mplay may update this Privacy Policy from time to time as required. In the event of significant changes, we will notify users through the following methods:
- Displaying a prominent notice on the website
- Sending a notification to the registered email address
- Updating the "Last Updated" date on this page
Continuing to use the platform after a revised policy has been published will be considered acceptance of the new policy terms. It is therefore recommended that you visit this page regularly.
10. Contact
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:
Contact via Email
Send an email for any privacy-related requests or complaints:
We generally try to respond within business working days.
Contact via Live Chat
For urgent matters, use our 24/7 live chat support. Our Bengali-speaking support team is always by your side.
24/7 Support in Bengali
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.